Every time you do something that is important, write down what you expect will happen.

Some of the best business and nonprofit CEOs I've worked with over a sixty-five-year consulting career were not stereotypical leaders. They were all over the map in terms of their personalities, attitudes, values, strengths, and weaknesses.

Morale in an organization does not mean that "people get along together"; the test is performance not conformance.

As a rule we perceive what we expect to perceive... The unexpected is usually not received at all.

No other area offers richer opportunities for successful innovation than the unexpected success.

One has to make a decision when a condition is likely to degenerate if nothing is done.

Since we live in an age of innovation, a practical education must prepare a man for work that does not yet exist and cannot yet be clearly defined.