Your first and foremost job as a leader is to take charge of your own energy and then help to orchestrate the energy of those around you.

Managers are the basic and scarcest resource of any business enterprise.

The true business of every company is to make and keep customers.

Do the right things instead of trying to do everything right.

The more successful the unit, the more difficult it is to make sure that the large company doesn't put the same expectations on it as it does for the rest of the company. When it's a new venture, whether it's outside or inside the business, it's a child. And you don't put a 40-pound pack on a 6-year-old's back when you take her hiking.

It is willingness of people to give of themselves over and above the demands of the job that distinguishes the great from the merely adequate.

Marketing is the distinguishing, unique function of the business.