The great challenge to management today is to make productive the tremendous new resource, the knowledge worker. This, rather than the productivity of the manual worker, is the key to economic growth and economic performance in today's society.

As soon as you move one step up from the bottom, your effectiveness depends on your ability to reach others through the spoken and written word.

Nothing is less productive than to make more efficient what should not be done at all.

"The area in which the executive first encounters the challenge of strength is in staffing. The effective executive fills positions and promotes on the basis of what a man can do. He does not make staffing decisions to minimize weaknesses but to maximize strength."

Culture eats strategy for breakfast.

Work is an extension of personality. It is achievement. It is one of the ways in which a person defines himself, measures his worth, and his humanity.

Miracles are great, but they're so damn unpredictable.