To succeed in this new world, we will have to learn, first, who we are. Few people, even highly successful people, can answer the questions, Do you know what you're good at? Do you know what you need to learn so that you get the full benefit of your strengths? Few have even asked themselves these questions.

The single most important thing to remember about any enterprise is that results exist only on the outside.The result of a business is a satisfied customer. The result of a hospital is a satisfied patient. The result of a school is a student who has learned something and puts it to work ten years later. Inside an enterprise there are only costs.

Adversarial power relationships only work if you never have to see or work with the bastards again.

The ultimate resource in economic development is people. It is people, not capital or raw materials that develop an economy.

Leadership is all hype. We've had three great leaders in this century-Hitler, Stalin, and Mao.

The most important work of the executive is to identify the changes that have already happened. The important thing . . . is to exploit the changes that have already occurred and to use them as opportunities.

Our job in life is to make a positive difference, not prove we're right.