We've spent the last 30 years focusing on the T in IT, and we'll spend the next 30 years focusing on the I.

In the knowledge economy everyone is a volunteer, but we have trained our managers to manage conscripts.

Production is not the application of tools to materials, but logic to work.

Follow effective action with quiet reflection.

Management and entrepreneurship are only two different dimensions of the same task. An entrepreneur who does not learn how to manage will not last long. A management that does not learn to innovate will not last long.

Knowledge is power, which is why people who had it in the past often tried to make a secret of it. In post-capitalism, power comes from transmitting information to make it productive, not from hiding it.

There is no reason to believe that the people who staff the managerial and professional positions in our service institutions are any less qualified, any less competent or honest, or any less hard-working than the men who manage businesses. Conversely, there is no reason to believe that business managers, put in control of service institutions, would do better than the 'bureaucrats'. Indeed, we know that they immediately become bureaucrats themselves.