Once the facts are clear the decisions jump out at you.

The most valuable assets of a 20th-century company were its production equipment. The most valuable assets of a 21st-century institution, whether business or nonbusiness, will be its knowledge, workers, and their productivity.

Knowledge is the source of Wealth. Applied to tasks we already know, it becomes Productivity. Applied to tasks that are new, it becomes Innovation.

Institutions mistake good intentions for objectives. They say "health care"; that's an intention, not an objective.

Rank does not confer privilege or give power. It imposes responsibility.

There is nothing worse than doing the wrong thing well.

Every single social and global issue of our day is a business opportunity in disguise.