The race for Quality has no finish line - so technically, it's more like a death march. Efficiency is doing things right; effectiveness is doing the right things.

The most valuable assets of a 20th-century company were its production equipment. The most valuable assets of a 21st-century institution, whether business or nonbusiness, will be its knowledge, workers, and their productivity.

I have been saying for many years that we are using the word 'guru' only because 'charlatan' is too long to fit into a headline.

The first step toward making the worker achieving is to make work productive.

Innovation is the specific tool of entrepreneurs, the means by which they exploit change as an opportunity for a different business or a different service.

Marketing and innovation produce results; all the rest are costs.

The entrepreneur always searches for change, responds to it, and exploits it as an opportunity.