The race for Quality has no finish line - so technically, it's more like a death march. Efficiency is doing things right; effectiveness is doing the right things.

What you have to do and the way you have to do it is incredibly simple. Whether you are willing to do it is another matter.

The corporation is the "master", the employee is the "servant". Because the corporation owns the means of production without which the employee could not make a living, the employee needs the corporation more than vice versa.

There's nothing so useless than executing a task efficiently when it actually never should have been executed at all.

People are effective because they say 'no,' because they say, 'this isn't for me.'

Leaders grow; they are not made.

The race for Quality has no finish line - so technically, it's more like a death march. Efficiency is doing things right; effectiveness is doing the right things.