People are effective because they say 'no,' because they say, 'this isn't for me.'

To improve communications, work not on the utter, but the recipient.

The essence of management is to make knowledge productive.

Trees die from the top”. No one should ever become a strategist unless he or she is willing to have his or her character serve as a model for subordinates

Of those things that would make a difference, which are right for me?

Look at government programs for the past fifty years. Every single one - except warfare - achieved the exact opposite of its announced goal.

The manager who comes up with the right solution to the wrong problem is more dangerous than the manager who comes up with the wrong solution to the right problem.