..there is need for a person to be generally educated. Otherwise you shrivel up much too soon. Whether this means reading the bible (I read the New Testament every few years) or reading the great 19th century novelists (the greatest and shrewdest judge of people and of society who ever lived), or classical philosophy (which I cannot read-it puts me to sleep immediately), or history (which is secondary). What matters is that the knowledge worker, by the time he or she reaches middle age, has developed and nourished a human being rather than a tax accountant or a hydraulic engineer.

The only real difference between one organization and another is the performance of its people.

There's an enormous number of managers who have retired on the job.

The most effective way to manage change is to create it.

Trust is congruence between what you say and what you do.

Management must take the lead in making obsolete its own products and services rather than waiting for a competitor to do so.

It does not matter whether the worker wants responsibility or not, ...The enterprise must demand it of him.