Making good decisions is a crucial skill at every level.

It is commonly believed that innovations create changes - but few ever do. Successful innovations exploit changes that have already happened.

The critical question is not "How can I achieve?" but "What can I contribute?"

I would hope that American managers-indeed, managers worldwide-continue to appreciate what I have been saying almost from day one: that management is so much more than exercising rank and privilege, that it is much more than "making deals." Management affects people and their lives.

An established company which, in an age demanding innovation, is not able to innovation, is doomed to decline and extinction.

Don't solve problems. Pursue opportunities.

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.