If a manager spends more than 10 percent of his time on "human relations" the group is probably too large.

The organization is, above all, social. It is people.

You can't manage what you don't measure.

Focus on opportunities, not problems.

Trying to predict the future is like trying to drive down a country road at night with no lights while looking out the back window.

True marketing starts...with the customer, his demographics, his realities, his needs, his values. It does not ask, "What do we want to sell?" It asks, "What does the customer want to buy?"

Everybody has accepted by now that change is unavoidable. But that still implies that change is like death and taxes - it should be postponed as long as possible and no change would be vastly preferable. But in a period of upheaval, such as the one we are living in, change is the norm.