If something fails despite being carefully planned, carefully designed, and conscientiously executed, that failure often bespeaks underlying change and, with it, opportunity.

A business exists because the consumer is willing to pay you his money. You run a business to satisfy the consumer. That isn't marketing. That goes way beyond marketing.

Do not measure your life by your goals but what you are doing to achieve them.

Making good decisions is a crucial skill at every level.

Adversarial power relationships only work if you never have to see or work with the bastards again.

More business decisions occur over lunch and dinner than at any other time, yet no MBA courses are given on the subject.

"Plastic moments" are those periods that overlap when the old has gone but the new has not yet arrived and when the course of history is more open to being shaped and steered than any other time.