If something fails despite being carefully planned, carefully designed, and conscientiously executed, that failure often bespeaks underlying change and, with it, opportunity.

The customer rarely buys what the business thinks it sells him.

There is nothing so useless as doing efficiently that which should not be done at all.

Every single social and global issue of our day is a business opportunity in disguise.

Few companies that installed computers to reduce the employment of clerks have realized their expectations... They now need more, and more expensive clerks even though they call them 'operators' or 'programmers.'

My greatest strength as a consultant is to be ignorant and ask a few questions.

They wrongly believe that good intentions move mountains. Bulldozers move mountains. But there are exceptions.