If a business is to be considered a continuous process, instead of a series of disjointed stop-and-go events, then the economic universe in which a business operates-and all the major events within it-must have rhyme, rhythm, or reason.

To improve communications, work not on the utter, but the recipient.

Managing innovation will increasingly become a challenge to management, and especially to top management, and a touchstone of its competence.

(Waste = Loss): The first rule of business is to survive and the guiding principle of business economics is not the maximisation of profit, it is the avoidance of loss

Of all the decisions an executive makes, none is as important as the decisions about people, because they determine the performance capacity of the organization.

Ideas are like frog eggs: you've got to lay a thousand to hatch one.

The large organization has to learn to innovate, or it won't survive.