If a business is to be considered a continuous process, instead of a series of disjointed stop-and-go events, then the economic universe in which a business operates-and all the major events within it-must have rhyme, rhythm, or reason.

Innovation opportunities do not come with the tempest but with the rustling of the breeze.

We can't make people better by trying to eliminate their weaknesses, but we can help then perform better by building on their strengths.

What managers decide to stop doing is often more important than what they decide to do.

All earlier pluralist societies destroyed themselves because no one took care of the common good. They abounded in communities but could not sustain community, let alone create it.

Every time you do something that is important, write down what you expect will happen.

I have been saying for many years that we are using the word 'guru' only because 'charlatan' is too long to fit into a headline.