Businesses are not paid to reform customers. They are paid to satisfy customers.

A fundamental responsibility of leadership is make sure that everybody knows the mission, understands it, lives it.

There's an enormous number of managers who have retired on the job.

The need to manage oneself is creating a revolution in human affairs.

Inside an organization there are only cost centers. The only profit center is a customer whose check has not bounced.

Yet there is nothing more dangerous than to be premature in exploiting a change in perception.

Results is all that separates one company from another.