Businesses are not paid to reform customers. They are paid to satisfy customers.

What you have to do and the way you have to do it is incredibly simple. Whether you are willing to do it is another matter.

We've spent the last 30 years focusing on the T in IT, and we'll spend the next 30 years focusing on the I.

Unless a decision has degenerated into work, it is not a decision; it is at best a good intention.

Time is totally perishable and cannot be stored. Yesterday's time is gone forever, and will never come back. Time is always in short supply. There is no substitute for time. Everything requires time.

Businesses are not paid to reform customers. They are paid to satisfy customers.

You can't manage what you don't measure.