Our most important education system is in the employees' own organization.

Here I am, fifty-eight, and I still don't know what I'm going to be when I grow up.

Conductors do not know how the oboe does its work, but they know what the oboe should contribute.

Information is the manager's main tool, indeed the manager's capital, and it is he who must decide what information he needs and how to use it.

What people in business think they know about the customer and market is likely to be more wrong than right...the customer rarely buys what the business thinks it sells him.

What managers decide to stop doing is often more important than what they decide to do.

The most valuable assets of a 20th-century company were its production equipment. The most valuable assets of a 21st-century institution, whether business or nonbusiness, will be its knowledge, workers, and their productivity.