Small changes can produce big results - but the areas of highest leverage are often the least obvious.

Teams, not individuals, are the fundamental learning unit in modern organizations. This is where the "rubber stamp meets the road"; unless teams can learn, the organization cannot learn.

In a sluggish system, aggressiveness produces instability. Either be patient or make the system more responsive.

I do not believe great organizations have ever been built by trying to emulate another, any more than individual greatness is achieved by trying to copy another 'great person'.

Mastery of creative tension brings out the capacity for perseverance and patience. Time is an ally.

The systems perspective tells us that we must look beyond individual mistakes or bad luck to understand important problems.

All great things have small beginnings.