Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.

Quality management is needed because nothing is simple anymore, if indeed it ever was.

It isn't what you find, it's what you do about what you find.

The great discoveries are usually obvious.

Selecting the right person for the right job is the largest part of coaching.

Most things don't work like they are supposed to work.

Slowness to change usually means fear of the new.