If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.

Making a wrong decision is understandable. Refusing to search continually for learning is not.

Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.

If we deliver on time, but the product has defects, we have not delivered on time.

Eliminating what is not wanted or needed is profitable in itself.

Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.

If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.