Slowness to change usually means fear of the new.

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind; so he does it by the seat of his pants. Careers are destroyed in this manner.

If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.

The customer deserves to receive exactly what we have promised to produce - a clean room, a hot cup of coffee, a nonporous casing, a trip to the moon on goassamer wings.

Making a wrong decision is understandable. Refusing to search continually for learning is not.

Slowness to change usually means fear of the new.