If we deliver on time, but the product has defects, we have not delivered on time.
Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.
Quality management is needed because nothing is simple anymore, if indeed it ever was.
Slowness to change usually means fear of the new.
Being convinced one knows the whole story is the surest way to fail.
Improving quality requires a culture change, not just a new diet.