Most things don't work like they are supposed to work.

When in doubt, delete it.

Most things don't work like they are supposed to work.

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.

Successful people breed success.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.