Most things don't work like they are supposed to work.

If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.

Selecting the right person for the right job is the largest part of coaching.

Quality has to be caused, not controlled.

Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.

Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.

It is not possible to know what you need to learn.