If we deliver on time, but the product has defects, we have not delivered on time.

Selecting the right person for the right job is the largest part of coaching.

If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.

Slowness to change usually means fear of the new.

Making a wrong decision is understandable. Refusing to search continually for learning is not.

Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.

Improving quality requires a culture change, not just a new diet.