If you don't know what the defect level is, how do you know when to get mad?
If we deliver on time, but the product has defects, we have not delivered on time.
We must define quality as conformance to specifications if we are to manage it.
Improving quality requires a culture change, not just a new diet.
If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
A rule to live by: I won't use anything I can't explain in five minutes.