It isn't what you find, it's what you do about what you find.
Successful people breed success.
If you don't know what the defect level is, how do you know when to get mad?
Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.
Quality management is needed because nothing is simple anymore, if indeed it ever was.
The customer deserves to receive exactly what we have promised to produce - a clean room, a hot cup of coffee, a nonporous casing, a trip to the moon on goassamer wings.