Eighty percent of all questions are statements in disguise.

Effective negotiators have a style that those whom they are trying to influence, relate to and admire.

It's so much easier to tell people what they want to hear instead of what they need to hear.

You don't need a pack of wild horses to learn how to make a sandwich.

You have got to decide, look, this is who I am; this is my best way to present myself, and I'm going to ride that horse to the finish line. Not everybody will like it, but that's OK.

The difference between winners and losers is that winners do things losers don't want to do.

I mean, if you degrade someone, you isolate them, you control them, you call them names, you demean them. That's a horrible existence for people.