Whenever I have faced a setback I have dusted myself down and got on with the rest of my life because I believed in myself.

People are always going to go shopping. A lot of our effort is just: 'How do we make the retail experience a great one?

I think I pick more winners than losers.

You've got to be a believer in what you do.

It's all about quality of life and finding a happy balance between work and friends and family.

I am brave, but I take a view. It is an educated view. I am careful. I am not reckless.

I could have closed down bits of British Home Stores to make more money but it's not my style. I want to make my money as a retailer, not by putting people out of work.