I think we'll say flat is the new growth in the short term.

People are always going to go shopping. A lot of our effort is just: 'How do we make the retail experience a great one?

It's all about quality of life and finding a happy balance between work and friends and family.

New West End Company ensures that there is a body that can put significant investment into the West End, targeted directly to the needs of the area and particularly the customers. Great progress is being made to improve Oxford Street and make it a great destination.

I could have closed down bits of British Home Stores to make more money but it's not my style. I want to make my money as a retailer, not by putting people out of work.

Whenever I have faced a setback I have dusted myself down and got on with the rest of my life because I believed in myself.

I think I pick more winners than losers.