People are always going to go shopping. A lot of our effort is just: 'How do we make the retail experience a great one?
I think we'll say flat is the new growth in the short term.
Whenever I have faced a setback I have dusted myself down and got on with the rest of my life because I believed in myself.
I think I pick more winners than losers.
You've got to be a believer in what you do.
I don't like department stores. I had a chain of department stores back in 1994 which was Lewis's and Owen Owen, only for a short time, and I found department stores personally difficult.