The most basic and powerful way to connect to another person is to listen. Just listen. Perhaps the most important thing we ever give each other is our attention…. A loving silence often has far more power to heal and to connect than the most well-intentioned words.

Ours is not a culture that respects the sick, the old or the vulnerable. We strive for independence, competence, and mastery. In embracing such 'frontier' values, we may become intolerant of human wholeness, contemptuous of anything in ourselves, and in others, that has needs or is capable of suffering. The denial of a vulnerability is the ultimate barrier to compassion.

When you listen generously to people they can hear the truth in themselves, often for the first time.

The sacred lives beyond labels and judgment, in the wood-of-no-names.

In this culture the soul and the heart too often go homeless. Listening creates a holy silence. When you listen generously to people, they can hear the truth in themselves, often for the first time. And in the silence of listening, you can know yourself in everyone. Eventually you may be able to hear, in everyone and beyond everyone, the unseen singing softly to itself and to you.

It has been said that sometimes we need a story more than food in order to live. p 374

Perhaps we can only truly serve those we are willing to touch, not only with our hands but with our hearts and even our souls. Professionalism has embedded in service a sense of difference, a certain distance. But on the deepest level, service is an experience of belonging, an experience of connection to others and to the word around us. It is this connection that gives us the power to bless the life in others. Without it, the life in them would not respond to us.