Innovation is not born out out of a committee; innovation is a fight. It’s messy, people die, but when the battle is over, something unimaginably significant has been achieved.
RandsSnark from nerds is a leading indicator that I'm wasting their time and when I find it, I ask questions until I understand the inefficiency so I can change it or explain it.
RandsWhen the Vent begins, you might confuse [it] for a conversation. It's not. It's a Vent. It's a mental release valve and your job is to listen for as long as it takes. Don't problem solve. Don't redirect. Don't comfort. Yet. Your employee is doing mental house cleaning and interrupting this cleaning is missing the point. They don't want a solution, they want to be heard.
Rands