Be willing to apologize. Proper apologies have three parts: 1) What I did was wrong. 2) I'm sorry that I hurt you. 3) How do I make it better? It's the third part that people tend to forget. Apologize when you screw up and focus on other people, not on yourself.
Randy PauschFind the best in everybody. Just keep waiting no matter how long it takes. No one is all evil. Everybody has a good side, just keep waiting, it will come out.
Randy Pausch