Be willing to apologize. Proper apologies have three parts: 1) What I did was wrong. 2) I'm sorry that I hurt you. 3) How do I make it better? It's the third part that people tend to forget. Apologize when you screw up and focus on other people, not on yourself.
Randy PauschThe brick walls are there to stop the people who don't want it badly enough. They are there to stop the other people!
Randy Pausch