Proper apologies have three parts: 1) What I did was wrong. 2) I feel badly that I hurt you. 3) How do I make this better?

Find the best in everybody. Wait long enough, and people will surprise and impress you. It might even take years, but people will show you their good side. Just keep waiting.

Your patience will be both appreciated and rewarded

We need to make sure our students are exerting themselves. We need to praise them when they deserve it and to tell them honestly when they have it in them to work harder.

There's a lot of talk these days about giving children self-esteem. It's not something you can give; it's something they have to build.

No job should, be beneath us. And if you can't(or won't) sort mail, Where is the proof that you can do anything?

Let other people finish their sentences when they’re talking.