Apologies are not pass/fail.

Want to have a short phone call with someone? Call them at 11:55 a.m., right before lunch. They'll talk fast. You may think you are interesting, but you are not more interesting than lunch.

Showing gratitude is one of the simplest yet most powerful things humans can do for each other.

it make no sense to talk about rights without also talking about responsibilities

I know you're smart. But everyone here is smart. Smart isn't enough. The kind of people I want on my research team are those who will help everyone feel happy to be here.

We cannot change the cards we are dealt, just how we play the hand. If I don’t seem as depressed or morose as I should be, sorry to disappoint you.

Proper apologies have three parts: 1) What I did was wrong. 2) I feel badly that I hurt you. 3) How do I make this better?