Want to have a short phone call with someone? Call them at 11:55 a.m., right before lunch. They'll talk fast. You may think you are interesting, but you are not more interesting than lunch.

A good apology is like antibiotic, a bad apology is like rubbing salt in the wound.

I'll take an earnest person over a hip person every day, because hip is short-term, earnest is long term.

When you do something young enough and you train for it, it just becomes a part of you.

Never, ever underestimate the importance of having fun.

Complaining does not work as a strategy.

It's very important to know when you're in a pissing match. And it's very important to get out of it as quickly as possible.