One key factor in the downward spiral in our educational system is that there is too much stroking and too little real feedback.

People are more important than things.

A good apology is like antibiotic, a bad apology is like rubbing salt in the wound.

Be good at something. It makes you valuable.

I'm sorry. It's my fault. How do I make it right?

Throughout my academic career, I'd given some pretty good talks. But being considered the best speaker in the computer science department is like being known as the tallest of the Seven Dwarfs.

Find the best in everybody, no matter how long you have to wait for them to show it