Proper apologies have three parts: 1) What I did was wrong. 2) I feel badly that I hurt you. 3) How do I make this better?
Randy PauschFind the best in everybody. Wait long enough, and people will surprise and impress you. It might even take years, but people will show you their good side. Just keep waiting.
Randy PauschMost people who have told a lie think they got away with it … when in fact, they didn’t
Randy Pausch