I'm sorry. It's my fault. How do I make it right?

Complaining does not work as a strategy.

The size of your audience doesn't matter. What's important is that your audience is listening.

No job should, be beneath us. And if you can't(or won't) sort mail, Where is the proof that you can do anything?

People are more important than things.

It's very important to know when you're in a pissing match. And it's very important to get out of it as quickly as possible.

Sometimes, all you have to do is ask.