until you got ice cream spilled on you, you’re not doing field work
Everyone has to contribute to the common good. To not do so can be described in one word: selfish.
There are more ways than one to measure profits and losses.
Show gratitude. Gratitude is a simple but powerful thing.
Find the best in everybody, no matter how long you have to wait for them to show it
Proper apologies have three parts: 1) What I did was wrong. 2) I feel badly that I hurt you. 3) How do I make this better?