Be willing to apologize. Proper apologies have three parts: 1) What I did was wrong. 2) I'm sorry that I hurt you. 3) How do I make it better? It's the third part that people tend to forget. Apologize when you screw up and focus on other people, not on yourself.
Randy PauschRemember brick walls let us show our dedication. They are there to separate us from the people who don't really want to achieve their childhood dreams.
Randy PauschIt's a thrill to fulfill your own childhood dreams, but as you get older, you may find that enabling the dreams of others is even more fun.
Randy Pausch