Happiness is not a tangible thing, it's a byproduct - a byproduct of achievement.

We provide food that customers love, day after day after day. People just want more of it.

If I had a brick for every time I’ve repeated the phrase Quality, Service, Cleanliness and Value, I think I’d probably be able to bridge the Atlantic Ocean with them.

No self-respecting pitcher throws the same way to every batter and no self-respecting salesman makes the same pitch to every client.

I was an overnight success all right, but 30 years is a long, long night.

Our aim was to insure repeat business based on the system's reputation rather than on the quality of a single store or operator.

The organization cannot trust the individual; the individual must trust the organization.