If any of my competitors were drowning, I'd stick a hose in their mouth and turn on the water. It is ridiculous to call this an industry. This is not. This is rat eat rat, dog eat dog. I'll kill 'em, and I'm going to kill 'em before they kill me. You're talking about the American way - of survival of the fittest.

If you have time to lean, you have time to clean.

Creativity is a highfalutin' word for the work I have to do between now and Tuesday.

If I had a brick for every time I’ve repeated the phrase Quality, Service, Cleanliness and Value, I think I’d probably be able to bridge the Atlantic Ocean with them.

I didn't know what we would be selling in the year 2000 but whatever it was we would be selling the most of it.

We provide food that customers love, day after day after day. People just want more of it.

It's easy to have principles when you're rich. The important thing is to have principles when you're poor.