Our aim was to insure repeat business based on the system's reputation rather than on the quality of a single store or operator.

Take calculated risks. Act boldly and thoughtfully. Be an agile company.

It's easy to have principles when you're rich. The important thing is to have principles when you're poor.

That's the name of the game ... pleasing the customer. If we ever lose sight of that fact, we've lost the ball game.

There are things money can't buy and hard work can't win. One of them is happiness.

While formal schooling is an important advantage, it is not a guarantee of success nor is its absence a fatal handicap.

Happiness is not a tangible thing, it's a byproduct - a byproduct of achievement.