The organization cannot trust the individual; the individual must trust the organization.
If my competitor were drowning I'd stick a hose in his mouth and turn on the water.
Take calculated risks. Act boldly and thoughtfully. Be an agile company.
Our aim was to insure repeat business based on the system's reputation rather than on the quality of a single store or operator.
I like to get people fired up, fill them with zeal for McDonald's, and watch the results in their work.
That's the name of the game ... pleasing the customer. If we ever lose sight of that fact, we've lost the ball game.