McDonald's is a people business, and that smile on that counter girl's face when she takes your order is a vital part of our image.
The key to success is being in the right place at the right time, recognizing that you are there, and taking action!
I put the hamburger on the assembly line.
Customers tend to avoid a restaurant that's going aswamp in its own sludge.
The organization cannot trust the individual; the individual must trust the organization.
Look after the customer and the business will take care of itself