No one of us is more important than the rest of us.
The definition of salesmanship is the gentle art of letting the customer have it your way.
I was an overnight success all right, but 30 years is a long, long night.
If you do it first class and you don't compromise values, and you don't compromise quality, and you don't compromise service, and you don't compromise cleanliness, then everybody else who is the competitor has got to play catch-up.
Look after the customer and the business will take care of itself
There are things money can't buy and hard work can't win. One of them is happiness.