We have an obligation to give something back to the community that gives so much to us.
That's the name of the game ... pleasing the customer. If we ever lose sight of that fact, we've lost the ball game.
Luck is a dividend of sweat. The more you sweat, the luckier you get.
Perfection is very difficult to achieve, and perfection was what I wanted in McDonald's. Everything else was secondary for me.
No one of us is more important than the rest of us.
The organization cannot trust the individual; the individual must trust the organization.