Technological revolutions are very hard to predict. My favourite example is someone in 1850 taking care of horses as a farrier. They would have said, "Look, horses have been part of human existence for 5,000 years. We are horse people. It's permanent." But all of a sudden, the internal combustion engine comes along and, with it, oil fields and automobiles, which basically replace the horse completely. So we often have these long periods of stability and then a sudden inflection point.

The best managers figure out how to get great outcomes by setting the appropriate context, rather than by trying to control their people.

The Netflix brand for TV shows is really all about binge viewing. The ability to get hooked and watch episode after episode.

If the Starbucks secret is a smile when you get your latte... ours is that the Web site adapts to the individual's taste.

I'm an HBO subscriber, and I watch a bunch of great shows on HBO.

Truly brilliant marketing happens when you take something most people think of as a weakness and reposition it so people think of it as a strength.

It is clear that for many of our members two websites would make things more difficult, so we are going to keep Netflix as one place to go for streaming and DVDs.