A generation ago, the image was that you had to trample everyone else down to succeed; but I don't believe that makes good business sense.

We should all seek to innovate, or be curious about innovation. Innovation truly is one of our greatest gifts.

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.

You've got to take risks if you're going to succeed. I would much rather ask forgiveness than permission.

Learn to use your brain power. Critical thinking is the key to creative problem solving in business.

There isn't a flight goes by when I don't stare out of the window and thank my stars for what I'm seeing and feeling.

Your employees are your company’s real competitive advantage. They’re the ones making the magic happen-so long as their needs are being met.