Don't think about making money, think about making a difference, spot where others are doing it badly and do it better

Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from product development to marketing, works in harmony with your brand image.

My definition of success? The more you are actively and practically engaged, the more successful you will feel.

If you want to be a Millionaire, start with a billion dollars and launch a new airline.

I'm not superstitious. I don't really believe in star signs, sorry, or superstitions.

If you have an idea that's going to make a big difference to people's lives, and other people are not doing it, you know, just say "screw it," do it and get on with it, and give it a go.

London is one of the most exciting cities in the world with so many fantastic pubs and restaurants. I would urge people to get out there and see as much as possible.