The brand is only as good as your products, so.. if people have a good experience on Virgin Atlantic or if they have a good experience on Virgin trains or.. if they have a Virgin mobile phone and they can get straight through to our people and they're well looked after and then they'll try the next product that we launch.

I moved into a nice houseboat in Little Venice when I was 15 years old. I found a girlfriend called Monday and a houseboat called Friday, so I had the week sewn up.

... Our first priority should be the people who work for the companies, then the customers, then the shareholders. Because if the staff are motivated then the customers will be happy, and the shareholders will then benefit through the company's success.

My number one rule in business, and in life, is to enjoy what you do. Running a business involves long hours and hard decisions; if you don't have the passion to keep you going, your business will more than likely fail. If you don't enjoy what you are doing, then you shouldn't be doing it.

Embrace a mistake and learn from it; don't regret them.

There's no better satisfaction than watching the people around you, who have worked day and night to get something right, realising the dream.

There is no point in starting your own business unless you do it out of a sense of frustration.